We want your experience with Abegoa to be positive, enjoyable and rewarding. We want you to tell your friends about Abegoa!
Please feel free to contact us if you do not find the information you're looking for.
- What is the Paypal that I see when I use your shopping cart?
- Can I return things that I buy from Abegoa?
- Is my credit card number safe when shopping at Abegoa?
- Will my personal data be sold for mailing lists and marketing?
- What credit cards can I use to shop?
- What if I don't have a PayPal account?
- What countries can you ship to?
- How long will it take to receive the things I ordered?
- How do I check the status of my order?
- What are the shipping costs?
PayPal is a free and secure, widely known way for you to pay for your order. Using PayPal, you can make a purchase using your credit card, or PayPal account credit. You do not even need to have an account with PayPal. For more information about PayPal, visit www.paypal.com.
You are welcome to return anything you buy from Abegoa within 30 days of the time you receive it. Please pack the products securely and ship them by regular post to Abegoa at:
Rua Latino Coelho, 83 - 4 D
1050 134 Lisboa
Please make a copy of the original invoice, e-mail or other document showing the amount you were charged and include this with the items you are returning. We will gladly refund your purchase price along with reasonable shipping charges for standard, surface shipment. Please do not send the products by FedEx or other overnight shipping service. These are too expensive and will not be accepted. We will only refund shipping for standard, non-express mail services. Processing of refunds normally takes three to four weeks.
Abegoa.com credit card orders are handled directly by PayPal using their secure on-line ordering system. In fact, your credit card information is taken directly by Paypal on their secure server, and your card number is never transferred or stored at Abegoa.com. This system protects your credit card information, checks for fraud and ensures accurate processing. For more information about PayPal, please visit www.paypal.com
Abegoa will never sell your name, address, e-mail or other personal information to anyone. Your information is yours. We will only send you special offers, project updates or other mailings if you ask and while you want us to.
PayPal accepts Visa, MasterCard, Discover and American Express. You can also use debit cards which are processed by the Visa or Mastercard systems.
Now you don't need a PayPal account to pay through PayPal, you may simply use your credit card.
Abegoa ships worldwide.
Most items are shipped within 2 business days from the day when you place your order. Big orders may take longer. If the order is going to be delayed, we will let you know by e-mail. Depending on your location, normal orders with standard shipping usually arrive at your home or business within 2 weeks from the time you placed the order.
When you place an order with Abegoa.com, you should receive an e-mail to confirm your order. If you have a question about your order, simply forward the e-mail to us with your questions. We will reply promptly.
We have an international flat rate of € 2.1 EUR worldwide for up to three bars of soap, € 4.2 up to 6, and it goes on... the exact amount will be displayed in the shopping cart before you decide to pay.